Dear Valued Guests and Visitors,
Late yesterday Miette Hot Springs Bungalows received confirmation from Parks Canada that a further delay for the Miette Hot Springs opening is expected. The new tentative timeline that we have received is now early August 2020. This may again be delayed if infections in our province spike. Although the relaunch for the Hot Springs has been moved from stage 3 to stage 2, all facilities must prepare their operations thoroughly and this takes time. Parks Canada has advised us that this can take up to 6 weeks. There is much to be implemented and staff must be rehired and meticulously trained in these new protocols.
Although we were hoping for better and more timely news, Miette Hot Springs Bungalows was aware another delay to our opening was a very real possibility. At this point we have come to the conclusion that our 2020 season will not come to pass. Miette Hot Springs Bungalows and the Virlas family will not be opening our much loved resort this year. This decision was not made lightly and we are now joining a handful of small outlying properties in Yoho, Banff and Lake Louise in this very difficult decision. With all the uncertainty and so much of the unknown, properties like these are left with very little choice. Our hearts go out to all these small seasonal properties and their teams.
To the greatly valued guests who have made their bookings regardless of the uncertainty, thank you for your continued support. We sincerely apologize that this decision has impacted and inconvenienced you and your family this summer. We realize that this has been a stressful time for all of you and we do hope you understand how complex and arduous this reasoning is for our little property. Again, we are so sorry and hope that you will still consider us for your Jasper getaway in 2021.
For those guests who booked with us directly, your confirmation of cancellation will be processed and sent via email between June 20th and June 25th.
We would like to offer those who are affected by this cancelled season an opportunity to book for the 2021 season in advance. Please reply to your cancellation email with the dates you would like to book and we will add you to our 2021 wait-list. We would also like to announce an earlier opening for our online booking system. We will now be accepting reservations for the 2021 season on September 15th. We sincerely hope to see your names on our roster.
Those who have booked through an online booking platform, such as Booking.com must initiate and complete their request of cancellation by directly contacting that company. If you are in need of assistance, please don’t hesitate to email us. We will do our best to help!
A reminder that Miette Hot Springs Bungalows does not take a deposit at the time of booking. Credit cards are simply pre-authorized for the first night stay to guarantee and hold your reservation. This results in a temporary hold for 5-10 business days and is seen as a pending transaction on your credit card statement. This amount is released back to you at the end of that period.
Miette Hot Springs Bungalows and the Virlas Family extends its most sincere appreciation and gratitude to all! We cannot convey just how much we will miss everyone! We wish you and your family the very best during these most uncertain and trying times. Stay healthy and well everyone!
Miette Hot Springs Bungalows